Proven expert in HORECA industry
About Me
Hi, I’m Regina, and I’ve spent the last 15+ years immersed in the world of restaurants, bars, and catering. From managing high-energy venues to sourcing top-quality B2B hospitality equipment, I know exactly what it takes to make a hospitality business run smoothly, efficiently, and profitably.
I work with new and existing hospitality businesses to help them maximize efficiency, optimize space planning, and create high-performing teams. Whether you’re opening a new restaurant, rethinking your bar layout, or struggling with staff retention, I bring real-world, hands-on expertise to transform your business.
With a background in account management, sales, and team leadership, I understand both the operational and financial side of the industry. My mission? To help venues operate smarter, serve better, and boost profitability—without the unnecessary stress.
What I Do
For New Restaurants & Bars:
- Work with architects and developers to design spaces that actually make sense for service.
- Recommend the best kitchen & bar equipment—not just what looks good but what works.
- Help create efficient workflows to reduce staff workload and increase speed of service.
For Existing Hospitality Businesses:
- Assess your operations and identify where money and time are being wasted.
- Implement staff training programs that improve performance and cut turnover.
- Develop motivational bonus systems to reduce theft and boost customer service.
- Fine-tune menus and pricing to maximize profitability without sacrificing quality.
Services
Space Planning & Design Advisory
- Collaboration with architects & developers for efficient service flow
- Kitchen & bar layout optimization to enhance efficiency
- Ergonomic placement of workstations, storage, and customer seating
- Recommendations for sustainable & energy-efficient solutions
Equipment & Supplies Procurement
- Tailored equipment selection for kitchens, bars & service areas
- Sourcing of high-quality, cost-effective restaurant equipment
- Glassware, tableware, and utensils recommendations
- Furniture and interior fit-out advisory
- Direct connections with trusted B2B suppliers
Pre-Opening Staff & Operations Setup
- Recruitment advisory for chefs, bartenders, and service teams
- Workflow planning & task allocation for staff efficiency
- Staff training on food handling, customer service & safety procedures
- SOP (Standard Operating Procedures) creation for all departments
Business Optimization & Performance Improvement
- Profitability analysis & cost-cutting recommendations
- Supplier contract review & renegotiation for better pricing
- Customer experience evaluation & service enhancement strategies
- Secret shopper program to assess quality standards suppliers
Staff Training & Retention Programs
- Team leadership coaching for managers & supervisors
- Motivational bonus systems to reduce staff turnover & theft
- Hands-on training for kitchen, bar & front-of-house staff
- Upskilling workshops for wine service, cocktail making, and customer engagement
Service Quality Control & Brand Standards
- Development of clear operating procedures for consistency
- Implementation of KPIs (Key Performance Indicators) for service staff
- Customer service training to elevate hospitality experience
- Mystery dining assessments & real-time feedback sessions suppliers
Menu Engineering & Cost Optimization
- Cost-effective menu design to increase profitability
- Recipe standardization to maintain consistency
- Portion control & waste reduction strategies
- Beverage & cocktail menu development for revenue maximization
Consultancy
Catering Business Setup & Expansion
- End-to-end guidance for launching a catering service
- Logistics and supply chain management for off-site events
- Equipment selection for high-volume catering operations
Bar & Beverage Program Development
- Bespoke cocktail and beverage program creation
- Wine list curation and supplier negotiations
- Staff training on mixology and advanced beverage techniques
Franchise & Multi-Location Expansion Support
- Standardizing operations across multiple outlets
- Staff training & leadership development for multi-location businesses
- Brand consistency and customer experience management